Service Management

About:

Having an experienced professional to manage your solution enhances the services we provide with streamlined process, reinforced service quality and improved business outcomes. A Kestronics service delivery manager will provide personal accountability, allowing you to focus on your business.

Our Service Management focuses on understanding and meeting customer needs and expectations. By implementing effective service management practices, Kestronics delivers high-quality services that align with your requirements.

Challenges: 

Our Service Deliver Managers play a crucial role in optimising support processes, identifying bottlenecks, and implementing improvements to enhance operational effieciency.

Without effective service management, businesses may struggle to effectively prioritise and address end-user needs, potentially leading to decreased satisfaction and a poor user experience.

Key Features and Benefits: 

Kestronics encompass the Information Technology Information Library framework (ITIL) to strengthen our processes and support best practices across the entire service lifecycle.

Kestronics emphasise the importance of Continual Service Improvement (CSI) to increase the value delivered to our customers. Through review cycles, customer engagement, and proactive identification of improvement opportunities, Kestronics drive innovation, and long-term success. 

Return on Investment:

 

We equip our customers with key service metrics, providing insight into the performance of their services. This Management Information (MI) / Business Intelligence (BI) can enable you to make informed business decisions driven by meaningful data. 

Support & Customer Service:

 

Kestronics Service Management will ensure the delivery of consistent, high-quality services, maintaining satisfaction, and aligning service delivery with your strategic objectives. With this added strategic guidance, customers are assisted in adapting their approach to evolving demands, customer preferences, and industry trends. 

 

Get in Touch to Find out More

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Frequently Asked Questions

By using a Service Desk you can significantly improve the end-user experience. By providing timely, accurate, and helpful support, user satisfaction is improved.

Having a Service Desk is important for strengthening relationships with customers. When a business has fast, easy access to customer data it can help to improve and strategise interactions.

Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

Customer support

📞+44 (0) 1727 812 222

Send a message

✉️sales@kestronics.co.uk