About:

Having an experienced professional to manage your solution enhances the services we provide with streamlined process, reinforced service quality and improved business outcomes. A Kestronics service delivery manager will provide personal accountability, allowing you to focus on your business.

Our Service Management focuses on understanding and meeting customer needs and expectations. By implementing effective service management practices, Kestronics delivers high-quality services that align with your requirements.

Challenges:

Our Service Deliver Managers play a crucial role in optimising support processes, identifying bottlenecks, and implementing improvements to enhance operational effieciency.

Without effective service management, businesses may struggle to effectively prioritise and address end-user needs, potentially leading to decreased satisfaction and a poor user experience.

Key Features and Benefits:

Kestronics encompass the Information Technology Information Library framework (ITIL) to strengthen our processes and support best practices across the entire service lifecycle.

Kestronics emphasise the importance of Continual Service Improvement (CSI) to increase the value delivered to our customers. Through review cycles, customer engagement, and proactive identification of improvement opportunities, Kestronics drive innovation, and long-term success.

Return on Investment:

We equip our customers with key service metrics, providing insight into the performance of their services. This Management Information (MI) / Business Intelligence (BI) can enable you to make informed business decisions driven by meaningful data.

Support & Customer Service:

Kestronics Service Management will ensure the delivery of consistent, high-quality services, maintaining satisfaction, and aligning service delivery with your strategic objectives. With this added strategic guidance, customers are assisted in adapting their approach to evolving demands, customer preferences, and industry trends.

Shipping

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Product

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Can I get my product personalized?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.