Repair & Buffer Management

Kestronics provides Repair & Buffer Management to keep mobile devices, scanners, printers and kiosks available and in service. We manage repairs, replacements and logistics with clear SLAs, ensuring your teams stay productive and downtime is minimised.

What We Cover

Repair Management

• Full coordination of repairs with OEMs and accredited centres
• Diagnostic triage to reduce unnecessary returns
• Tracked turnaround times and structured updates

Advanced Replacement & Buffer Stock

• Hot swaps and advance replacements for rapid recovery
• Optimised buffer stock based on failure trends and operational demand
• Pre-configured replacements ready to deploy

Logistics & Return-to-Service

• Collection, inspection and serial-level tracking
• Controlled return-to-service process to keep configurations standardised
• Secure wipe and rework for repaired units

Asset & Lifecycle Insight

• Visibility of repair trends, failure rates and warranty status
• Recommendations for refresh cycles and cost optimisation
• Integration with ITSM and ERP systems

Why It Matters

A well-run repair and buffer operation prevents operational delays, reduces device downtime and stabilises field performance across sites. Your teams stay equipped, your estate stays compliant and issues are resolved quickly without disrupting operations.

Commonly Paired Services

• Kestronics One360 lifecycle management
• Kestronics OneGlobal multi-country support
• Workflow and operational optimisation solutions