Proactive Device Monitoring & Management

Kestronics provides Proactive Device Monitoring & Management for organisations that rely on mobile devices, scanners, printers, kiosks and wireless networks to keep operations running. We use real-time monitoring, automated alerting and remote management tools to identify and resolve issues before they disrupt your staff or customers.

What We Cover

Real-Time Visibility

• Live health monitoring of devices, applications and wireless networks
• Automated alerts for offline devices, crashes, battery failures and performance issues

Remote Management

• Remote diagnostics, remote control and scripted fixes through UEM platforms
• OS, firmware and application updates deployed safely and at scale
• Enforcement of configuration and security policies

Performance & Lifecycle

• Battery and component health tracking
• Device utilisation insights and trend analysis
• Predictive data to plan refresh cycles and prevent recurring issues

Operational Integration

• Works seamlessly with your ITSM platform (Halo, ServiceNow, Jira, NetSuite)
• Supports DaaS models, buffer stock and RMA handling
• Monthly service reporting with recommendations to reduce incident volumes

Why It Matters

By monitoring and managing your estate proactively, we reduce downtime, improve device performance and lower the operational load on your IT teams. Problems are identified early, resolved remotely where possible, and escalated quickly when required.

Many customers combine this service with Kestronics One360, OneGlobal and our workflow optimisation solutions for complete lifecycle control.