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Privacy Policy

                                                             Privacy Policy


         How we store, protect and use the information you give us

         This privacy policy details how we use personal information about individuals, sole traders
         or partnerships. It doesn’t apply to the information we hold about companies or other
         organisations but may include personal information about staff or customers of those


                                                  Who we are and what we do


        Kestronics are an agile, forward thinking Tech distributor in the UK. We offer products such
        as barcode scanners, payment devices, rugged PDA’s and tablets, and POS systems. As a
        company, we’re focused on each staff member’s personal and professional development.
        We’re a smart, diverse, ambitious and hard-working team.

        Established in 1983, we work closely with our customers and suppliers, to find the best
        hardware solution. We have a very wide range of products to fit most requirements. We
        work with most of the world’s leading manufacturers, and have excellent contacts in China  
        and Taiwan, if a more specialised or niche product is required.

        With customers all over the world, we offer technical support, hardware maintenance to suit,
        and help with software integration.

        Kestronics Ltd is a company registered in England and Wales under company number   
        2337714. Kestronics Ltd is a wholly owned subsidiary of Kestronics Holdings Ltd registered
        in England and Wales under company number 10270987. This policy applies to both  

        The registered address for both companies is:

        167 Turners Hill, Cheshunt, Herts. EN8 9BH

        The trading address for both companies is:

        Unit 26, North Orbital Commercial Park, Napsbury Lane, St. Albans. Herts. AL1 1XB

        You can write to us at the above address, email us at or telephone  
        us on 01727 812222. You can also contact us via live chat on our   


                                                    Company philosophy


         To strive to be easy to deal with. We need to react quickly and professionally to all
         customer requirements. To communicate well, and to deliver exactly what the customer
         needs, in terms of service as well as products


                                                     About this policy


         We believe it’s important to protect your privacy. So we’re committed to providing a
         professional service that meets your needs, at the same time as protecting your privacy.

         This policy explains how we’ll collect information about you and how we will use it. It also
         goes into the security measures we take to protect your privacy, and expands on a few
         things that we won’t do.

         It has been written in accordance with the EU General Data Protection Regulation (GDPR)   
         that comes in to effect from 28th May 2018 and will be updated from time to time in line
         with changes to that regulation.


                                               How we collect your data


         We may need to store personal data about you if you work for or are a customer of, one of
         our clients or suppliers.

         If you register for a new service or product from us, we will collect data about you to enable
        us to provide that service or product. Additionally, we may receive data about you from third
        parties (our clients) who choose to use the services we offer. We might collect information
        from exhibitions and other public databases that may provide us with more up to date   
        contact information for you.

        In the course of providing our service we may also collect and store further information   
        about you. In addition, we may collect information from you, through the use of this website
        and from communications between us such as within telephone calls, letters, emails or
        other channels.

        For the purposes of the GDPR, where we have been provided your data, we are the Data

        1. How we’ll use your information

        1.1 We may use your information to:

                  • Provide you (or your customers) the services we’ve been asked for.

                  • Help run and improve our accounts, services and products – ones we’ve provided before,    
                  now or in the future.

                  • Create statistics, test our computer systems, create profiles and marketing opportunities,  
                  and analyse customer information. To do these things, we might use information about how
                  you interact and respond to us in different situations.

                  • Train our staff.

                  • Get in touch with you about other products and services that we are offering. That could be
                  by email, phone, text, multimedia message or another form of electronic communication –
                  such as through social media channels like WhatsApp or Facebook Messenger.*

        *If we wish to contact you for marketing purposes, we will contact you for additional consent   
        before doing so. If you have provided consent and wish to withdraw it, you can do so by
        telephone on 01727 812222 or email at

        1.2 We may also monitor and record any communications we have with you, like phone  
        conversations and emails. This is for training and monitoring purposes, to help resolve
        complaints, to make sure we’re providing a good service and meeting our regulatory and
        legal responsibilities.

        1.3 Categories of personal data that we collect ourselves or receive from third parties, from
         you or from your representatives may include any or all of the following; your name,  
         address, relevant account details, email addresses, phone numbers, credit references and
         other details relating to your account.

         1.3a When we process a card payment from you we utilise Worldpay’s secure payment
         gateway. We do not record or store any of your card details on our own systems.

         1.4 Sensitive personal data; the GDPR defines certain personal data as “sensitive.” This
         may include for example data regarding your physical or mental health.

         Any sharing of your sensitive data will be on the basis of your explicitly given consent or if
         we are required or permitted to do so under the GDPR or if we have a duty to disclose or
         share your personal data in order to comply with any legal obligation, or to protect the
         rights, property or safety of Kestronics Ltd, our employees, agents or others.

         2. How we’ll get in touch

         We’ll use the contact information you’ve given us when we need to get in touch. So we
         might email you, give you a ring, send a text or use another form of electronic    
         communication. We might even visit you in person.

         3. Passing your information on

         3.1 We may allow other people and organisations to use your information (including any
         current or future group companies or other companies that provide services to us). Why?

                   • To give you the services we are contracted to provide.

                   • As part of our sales process for one or more of our businesses.

                   • To help find and prevent debt, fraud or loss (by passing your information on to a credit  
                   reference agency, for example).

                   • To transfer any unpaid debt to another organisation – we’ll have to give them details    
                    about you and that debt.

                   • For legal or regulatory purposes (under money laundering regulations, for example).

                   • For future legal action.

         3.2 Occasionally, the other people or organisations we pass your information to might be  
         outside of the European Economic Area (EEA). Because of that, we may pass your   
       information to countries that have different standards and laws about protecting personal

       3.3 If we suspect someone has committed fraud or acted illegally, we’ll note it in our account
       records and may share the information with relevant authorities, or anyone else who needs  
       to know.

       3.4 We will not share your data with third parties for marketing purposes.

       4. What data do we hold about you?

       4.1 You’re entitled to have a copy of the information we hold on you and you can have any
       inaccurate information corrected. In addition you can request the following;

                 • Identity and contact details of the person or organisation that has determined how and why
                 your data is processed.

                 • Contact details of the Privacy Professional, if applicable

                 • The processing is based on the legitimate interests of Kestronics or a third party,
                    information about those interests

                 • If the processing is based on your consent we will give you information about your right to
                   withdraw consent at any time

                 • The categories of personal data collected, stored and processed

                 • Recipients or categories of recipients that the data is disclosed to

                 • If we intend to transfer the data to a third country or international organisation, information
                   about how we ensure this is done securely. The EU has approved sending personal data to
                   some countries because they meet a minimum standard of data protection. In other cases
                   we will ensure there are specific measures in place to secure your information

         If you’re interested, talk to our privacy team at:

         Unit 26 North Orbital Commercial Park

         Napsbury Lane

         St. Albans


         AL1 1XB

        Telephone: 01727 812222

        Or you can email us at

        Please note, before we can provide access to your personal information you will need to  
        confirm your identity by providing 2 of the following forms of ID:

        Passport, driving licence, birth certificate, recent utility bill (not a mobile phone bill), recent  
        bank statement, mortgage statement, council tax statement

        5. Protecting your information

        5.1 We have strict security measures to protect your personal information. This includes
        following our security procedures (like checking your identity when you call us) and   
        encrypting all the data on our websites and held in our databases.

        5.2 How long we keep your data. We will keep your data for 6 years after your account has
        been closed unless we are required to keep it longer for regulatory, compliance or legal   
        reasons. After this period data will be deleted from our systems or anonymised if we are
        retaining it for statistical purposes.

         6. The internet

         Remember that communications over the internet like emails and web chats (messages  
         sent through a website) aren’t secure unless you’ve encrypted them. These kinds of
         messages may go through a number of countries before they are delivered. That’s just the   
         nature of the internet,so we can’t accept responsibility for any unauthorised access or loss
         of personal information if it’s beyond our control.

         7. Other rights

         In addition to the rights contained in this document, you may also have other rights in
         certain circumstances. These rights are;

         The right to erasure, the right to restrict processing, the right to data portability and the right  
         to object to processing. These rights apply in certain well defined circumstances which will
         rarely, but not necessarily never, be the case with the processing we carry out. If you wish
         to exercise any of these rights in respect of the personal data we may hold about you
         please contact us using the details above.

       We will investigate your request and either comply or advise you clearly why we do not have    

       8. Cookies

       We may use ‘cookies’ to monitor how people use our site. This helps us to understand how
       our customers and potential customers use our website so we can improve things like
       layout, function and design.

       What is a cookie?

       A cookie is a piece of information stored on your computer’s hard drive that records how
       you’ve used a website. The next time you visit that website, it can tailor your options based
       on the information it has stored about your last visit.

       How do I stop using cookies?

       You can normally alter the settings of your browser to prevent it from accepting cookies, or
        to tell you when a website tries to put a cookie on your computer. (But you might not be able   
        to use some of the products or services on our website without cookies.)

        9. Links

        Our website has links to other sites and recommended suppliers. We’re not responsible for
        the privacy practices of those sites. This policy only applies to what’s on the Kestronics

        10. Further Information

        If you’d like any more information, or you have comments or questions about our privacy
        policy, write to us at:

        Privacy Professional Kestronics Ltd

        Unit 26 North Orbital Commercial Park

        Napsbury Lane

        St. Albans


        AL1 1XB

        Or email us at

        We may amend this policy from time to time. When that happens, we’ll publish the amended   
        version on our website and notify you by email where appropriate. Please check back    
        frequently to see any updates or changes to our privacy policy.

        11. Complaints

         If you wish to complain about the way we have stored or processed your data, you can do    
         so directly to our Data Protection Officer using the above contact details or you can   
        complain to the supervisory authority, which in the United Kingdom is the Information
         Commissioners Office. Their telephone number is 0303 123 1113 and further information
         can be found on their website,