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Privacy Policy
Privacy Policy
How we store, protect and use the information you give us
This privacy policy details how we use
personal information about individuals, sole traders
or partnerships. It doesn’t
apply to the information we hold about companies or other
organisations but may include
personal information about staff or customers of those
organisations.
Who we are and what we do
Kestronics are an agile, forward
thinking Tech distributor in the UK. We offer products such
as barcode scanners, payment
devices, rugged PDA’s and tablets, and POS systems. As a
company, we’re focused on each
staff member’s personal and professional development.
We’re a smart, diverse, ambitious
and hard-working team.
Established in 1983, we work closely
with our customers and suppliers, to find the best
hardware solution. We have a very
wide range of products to fit most requirements. We
work with most of the world’s leading
manufacturers, and have excellent contacts in China
and Taiwan, if a more specialised
or niche product is required.
With customers all over the world, we
offer technical support, hardware maintenance to suit,
and help with software integration.
Kestronics Ltd is a company registered
in England and Wales under company number
2337714. Kestronics Ltd is a
wholly owned subsidiary of Kestronics Holdings Ltd registered
in England and Wales under
company number 10270987. This policy applies to both
companies.
The registered address for both companies is:
167 Turners Hill, Cheshunt, Herts. EN8 9BH
The trading address for both companies is:
Unit 26, North Orbital Commercial Park, Napsbury Lane, St. Albans. Herts. AL1 1XB
You can write to us at the above
address, email us at sales@kestronics.co.uk or
telephone
us on 01727 812222. You can also
contact us via live chat on our
Website www.kestronics.co.uk
Company philosophy
To strive to be easy to deal with. We
need to react quickly and professionally to all
customer requirements. To
communicate well, and to deliver exactly what the customer
needs, in terms of service as
well as products
About this policy
We believe it’s important to protect
your privacy. So we’re committed to providing a
professional service that meets
your needs, at the same time as protecting your privacy.
This policy explains how we’ll collect
information about you and how we will use it. It also
goes into the security measures
we take to protect your privacy, and expands on a few
things that we won’t do.
It has been written in accordance with
the EU General Data Protection Regulation (GDPR)
that comes in to effect from 28th May 2018 and will be updated from time to time in
line
with changes to that regulation.
How we collect your data
We may need to store personal data
about you if you work for or are a customer of, one of
our clients or suppliers.
If you register for a new service or
product from us, we will collect data about you to enable
us to
provide that service or product. Additionally, we may receive data about you
from third
parties (our clients) who choose
to use the services we offer. We might collect information
from exhibitions and other public
databases that may provide us with more up to date
contact information for you.
In the course of providing our service
we may also collect and store further information
about you. In addition, we may
collect information from you, through the use of this website
and from communications between
us such as within telephone calls, letters, emails or
other channels.
For the purposes of the GDPR, where we
have been provided your data, we are the Data
Processor.
1. How we’ll use your information
1.1 We may use your information to:
• Provide you (or your customers) the services we’ve been asked for.
• Help run and
improve our accounts, services and products – ones we’ve provided before,
now or in the future.
• Create
statistics, test our computer systems, create profiles and marketing
opportunities,
and analyse customer information. To do
these things, we might use information about how
you interact and
respond to us in different situations.
• Train our staff.
• Get in touch with
you about other products and services that we are offering. That could be
by
email, phone, text, multimedia message or another form of electronic
communication –
such as through social media
channels like WhatsApp or Facebook Messenger.*
*If we wish to contact you for
marketing purposes, we will contact you for additional consent
before doing so. If you have
provided consent and wish to withdraw it, you can do so by
telephone on 01727 812222 or
email at sales@kestronics.co.uk
1.2 We may also monitor and record any
communications we have with you, like phone
conversations and emails. This is
for training and monitoring purposes, to help resolve
complaints, to make sure we’re
providing a good service and meeting our regulatory and
legal responsibilities.
1.3 Categories of personal data that we
collect ourselves or receive from third parties, from
you or from your representatives
may include any or all of the following; your name,
address, relevant account
details, email addresses, phone numbers, credit references and
other details relating to your
account.
1.3a When we process a card payment
from you we utilise Worldpay’s secure payment
gateway. We do not record or
store any of your card details on our own systems.
1.4 Sensitive personal data;
the GDPR defines certain personal data as “sensitive.” This
may include for example data
regarding your physical or mental health.
Any sharing of your sensitive data
will be on the basis of your explicitly given consent or if
we
are required or permitted to do so under the GDPR or if we have a duty to
disclose or
share your personal data in
order to comply with any legal obligation, or to protect the
rights, property or safety of
Kestronics Ltd, our employees, agents or others.
2. How we’ll get in touch
We’ll use the contact information
you’ve given us when we need to get in touch. So we
might email you, give you a ring, send a text
or use another form of electronic
communication. We might even
visit you in person.
3. Passing your information on
3.1 We may allow other people and
organisations to use your information (including any
current or future group
companies or other companies that provide services to us). Why?
• To give you the services we are contracted to provide.
• As part of our sales process for one or more of our businesses.
• To help find and
prevent debt, fraud or loss (by passing your information on to a credit
reference agency, for
example).
• To transfer any unpaid debt to
another organisation – we’ll have to give them details
about you and that debt.
• For legal or regulatory purposes (under money laundering regulations, for example).
• For future legal action.
3.2 Occasionally, the other
people or organisations we pass your information to might be
outside
of the European Economic Area (EEA). Because of that, we may pass your
information
to countries that have different standards and laws about protecting personal
information.
3.3 If we suspect someone has committed
fraud or acted illegally, we’ll note it in our account
records
and may share the information with relevant authorities, or anyone else who
needs
to know.
3.4 We will not share your data with third parties for marketing purposes.
4. What data do we hold about you?
4.1
You’re entitled to have a copy of the information we hold on you and you can
have any
inaccurate information
corrected. In addition you can request the following;
• Identity and
contact details of the person or organisation that has determined how and why
your
data is processed.
• Contact details of the Privacy Professional, if applicable
• The processing is
based on the legitimate interests of Kestronics or a third party,
information about
those interests
• If the processing
is based on your consent we will give you information about your right to
withdraw
consent at any time
• The categories of personal data collected, stored and processed
• Recipients or categories of recipients that the data is disclosed to
• If we intend to transfer the data to
a third country or international organisation, information
about how we ensure this is done securely.
The EU has approved sending personal data to
some countries because they meet a minimum
standard of data protection. In other cases
we will ensure there
are specific measures in place to secure your information
If you’re interested, talk to our privacy team at:
Unit 26 North Orbital Commercial Park
Napsbury Lane
St. Albans
Herts
AL1 1XB
Telephone: 01727 812222
Or you can email us at sales@kestronics.co.uk
Please note, before we can
provide access to your personal information you will need to
confirm your identity by providing 2 of the
following forms of ID:
Passport, driving licence, birth
certificate, recent utility bill (not a mobile phone bill), recent
bank statement, mortgage statement, council
tax statement
5. Protecting your information
5.1
We have strict security measures to protect your personal information. This
includes
following our security procedures (like
checking your identity when you call us) and
encrypting all the data on our
websites and held in our databases.
5.2 How long we keep your data.
We will keep your data for 6 years after your account has
been closed unless we are
required to keep it longer for regulatory, compliance or legal
reasons. After this period data
will be deleted from our systems or anonymised if we are
retaining it for statistical
purposes.
6. The internet
Remember
that communications over the internet like emails and web chats (messages
sent through a website) aren’t
secure unless you’ve encrypted them. These kinds of
messages may go through a number
of countries before they are delivered. That’s just the
nature of the internet,so we
can’t accept responsibility for any unauthorised access or loss
of personal information if it’s
beyond our control.
7. Other rights
In
addition to the rights contained in this document, you may also have other
rights in
certain circumstances. These
rights are;
The
right to erasure, the right to restrict processing, the right to data
portability and the right
to object to processing. These rights apply in
certain well defined circumstances which will
rarely, but not necessarily
never, be the case with the processing we carry out. If you wish
to exercise any of these rights
in respect of the personal data we may hold about you
please contact us using the
details above.
We
will investigate your request and either comply or advise you clearly why we do
not have
to.
8. Cookies
We may use ‘cookies’ to monitor
how people use our site. This helps us to understand how
our customers and potential
customers use our website so we can improve things like
layout, function and design.
What is a cookie?
A cookie is a piece of
information stored on your computer’s hard drive that records how
you’ve used a website. The next
time you visit that website, it can tailor your options based
on the information it has stored
about your last visit.
How do I stop using cookies?
You can normally alter the
settings of your browser to prevent it from accepting cookies, or
to tell you when a website tries
to put a cookie on your computer. (But you might not be able
to use some of the products or
services on our website without cookies.)
9. Links
Our website has links to other sites
and recommended suppliers. We’re not responsible for
the privacy practices of those
sites. This policy only applies to what’s on the Kestronics
website.
10. Further Information
If you’d like any more information, or
you have comments or questions about our privacy
policy, write to us at:
Privacy Professional Kestronics Ltd
Unit 26 North Orbital Commercial Park
Napsbury Lane
St. Albans
Herts
AL1 1XB
Or email us at sales@kestronics.co.uk
We may amend this policy from time to
time. When that happens, we’ll publish the amended
version on our website and notify you by email
where appropriate. Please check back
frequently to see any updates or
changes to our privacy policy.
11. Complaints
If you wish to complain
about the way we have stored or processed your data, you can do
so directly to our Data Protection Officer
using the above contact details or you can
complain to the supervisory
authority, which in the United Kingdom is the Information
Commissioners Office. Their
telephone number is 0303 123 1113 and further information
can be found on their website, www.ico.org.uk