Skip to main content
Back to article list

The Coronavirus (COVID-19) and Kestronics, common questions answered.

Kestronics Blog Logo.jpg
  1. GENERAL RESPONSE FROM KESTRONICS & BUSINESS CONTINUITY PLAN

 

To date, Kestronics are experiencing minimal impact to any of our client’s service levels due to the current coronavirus (COVID-19) threat. Kestronics has a highly detailed business continuity plan, that details how we aim to keep everyone safe and continue to serve our customers. Therefore, maintaining service levels throughout the European region.

 

 

  1. CONTINUAL DELIVERY OF CLIENT SERVICES

 

Our staff are in regular communication with our partners in Europe, Asia, and America. To date, there has been minimal impact on our ability to deliver any of our services. There is of course, a heightened sense of concern among our personnel, but we are continuing to monitor this and are prepared for any eventuality. We are fully committed to continuing to deliver our high levels of service regardless of the COVID-19.

 

 

  1. REMOTE WORK CAPABILITIES

 

We recognize that any further developments of COVID-19 may require some, or many, of our members of staff to work remotely. We are highly confident in our IT infrastructure and its ability to support our staff remotely. All our staff have a company-issued laptop and remote working capability. Any members of staff that are working remotely will be available as usual, therefore this will not impact your services. In the event of our team members working remotely, all departments will continue to work as usual with no interruption of service.

It is possible that some functions, such as those that are performed only by our staff working in a dedicated area of the business, such as the warehouse facility, may be impacted if the current situation develops.  In such instances, we will discuss procedure changes to limit the impact on the client and the business.

 

 

  1. THIRD-PARTY PRODUCT VENDORS, SERVICE PROVIDERS, AND SUBCONTRACTORS

 

From an organisational standpoint, Kestronics have assessed the risk, and currently, we have seen minimal impact to the supply chain.  Any effects experienced so far have been and will continue to be, managed appropriately with the vendor, client, and business.  Our teams will continue to assess the risks and implement plans to address any short, medium or long-term impacts that can be foreseen.

 

  

 

  1. TRAVEL RESTRICTIONS

 

Kestronics continue to take advice from the World Health OrganizationPublic Health England and local government regarding the COVID-19 and what we need to do to keep everyone safe. To date, in terms of travel restrictions, we have prohibited all business travel to Asia and to Italy since the latest information released. On the 9th March 2020 by the Italian Government.

 

 

  1. MEETING AND EVENT LIMITATIONS

 

Kestronics internal meetings will continue to go ahead as scheduled and so far, have not had to cancel any to date. Any meetings scheduled with external parties are being reviewed on an individual basis, with the aim to limit exposure to our staff and the potential impact this could have on the business. Our team members are still attending planned events and externally hosted meetings unless these are cancelled by the host or we are advised by the World Health OrganizationPublic Health England and local government if it is unsafe to attend.

 

 

  1. EMPLOYEE COMMUNICATIONS

 

We are communicating with each one of our employees through all standard communication channels (email, phone, etc) and will be continuing to take the advice provided by the World Health Organization, Public Health England and local government. We encourage every member of staff, customer or visitor to inform a health professional if they are showing any signs of a fever, cough and/or have any difficulty breathing. We encourage any members of staff with the above symptoms to seek medical care as recommended by Public Health England and to stay at home.

 

 

  1. SELF QUARANTINE MEASURES

 

In the unlikely event of any Kestronics personnel informing us that they have tested positive for COVID-19 (confirmed by a health professional) or have reported possible exposure to COVID-19 and/or live with someone who has possibly been exposed, we will inform them to seek medical care immediately and self-quarantine for the advised 14 day period or until they have received the all-clear from a medical professional.

Share
Back to article list

Blog categories